Privacy Policy

1xpet Privacy Policy – How we keep your data secure

The security of your personal information is our top priority. This page transparently explains what data 1xpet collects, how it is used, and the measures in place to keep it safe.

Last updated: December 2026 · Version 2.4
Our Data Promise
Data is never sold
Never sold or rented to third parties
256-bit SSL Encryption
Military-grade data protection
Limited Data Collection
Only essential information is collected
You're in control
Correct or delete your data at any time
GDPR compliant
Encrypted Storage
No Sale of Data
Privacy Help Desk

Our Commitment to Data Security

How 1xpet Protects Your Privacy

Minimal Data Collection Policy

1xpet collects only the information strictly necessary to provide its services, verify identity, and meet legal requirements. No unnecessary data is requested.

Secure servers & encryption

Your data is stored on servers secured with 256-bit SSL encryption, and is kept protected at all times through firewalls and regular security audits.

No Sharing with Third Parties

1xpet never sells or rents your personal data. Information may only be disclosed to authorities when required by legal obligation.

Your Data, Your Control

If you wish to view, correct, or delete your information at any time, please contact our support team. This right is always available to you.

Cookie Transparency

1xpet is fully transparent about which cookies it uses and why. You also have the option to disable non-essential cookies at any time.

Opting Out of Marketing

You can unsubscribe from promotional emails or SMS at any time. Your preferences will always be respected.

1

What Information We Collect

1xpet collects various types of information to keep our services running smoothly. We always follow a "minimum necessary" approach — only what's needed, nothing more.

Information You Provide Directly

  • Identification Information: Full name, date of birth, mobile number, email address
  • Identity Document: National ID, passport, or driving licence details (for KYC verification)
  • Payment Information: Mobile banking numbers (bKash/Nagad/Rocket) – full card numbers or bank account details are never stored
  • Contact information: Details of messages or complaints submitted to support

Automatically Collected Information

  • Device information (model, operating system, browser version)
  • IP address and approximate location
  • Platform activity logs (pages visited, bet history, login times)
  • Browsing behavior tracked via cookies and web beacons

1xpet never accesses your phone's contact list, camera, or microphone without permission. Any permissions requested during app installation are strictly limited to features that require them.

2

How Your Data Is Used

1xpet uses the data it collects solely for specific, defined purposes. Full details are provided below:

Type of InformationPurpose of UseLegal Basis
Identification InformationAccount management, identity verificationContractual obligations
Payment informationTransaction processing, fraud preventionContractual & legal
Device & IPSecurity & prevention of unauthorized accessLegitimate interest
Browsing BehaviorExperience improvement & personalized offersConsent
Contact informationSupport & Service UpdatesContractual & Consent

1xpet will never use your data beyond its original purpose. Should we need to use it for any new purpose, your consent will be obtained first.

3

Who Your Information Is Shared With

1xpet does not sell or rent your data. However, limited information may be shared with trusted partners to keep our services running smoothly:

  • Payment Processors: With services such as bKash, Nagad, and Rocket to process transactions
  • Technology partners: Server hosting, fraud detection, and cloud service providers — they are not permitted to use your data for their own purposes
  • Legal Authorities: Information may be disclosed to regulatory authorities if required by a court order or government investigation
  • Anti-money laundering: To verification agencies in compliance with international AML (Anti-Money Laundering) regulations

Confirming: 1xpet never sells your data to marketing companies or data brokers. Doing so would be a direct violation of our core principles.

4

Cookies & Tracking Technologies

1xpet uses cookies on its website and app. Cookies are small text files stored on your device.

Cookies We Use

  • Essential Cookies: Maintaining login sessions and security tokens — the site cannot function without these
  • Performance Cookies: To analyse site loading speed and identify areas where issues may be occurring
  • Functional Cookies: To remember your language preference and theme (Dark/Light)
  • Marketing Cookies: To show you relevant offers — you can turn these off at any time

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain features to stop working.

5

How Long We Retain Your Data

1xpet does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

  • Account information: For as long as the account is active + 5 years after closure (for legal compliance)
  • Transaction History: 7 years (in accordance with international financial regulatory requirements)
  • Communication Records: 3 years, or 1 year after resolution of a dispute
  • Marketing information: Deleted immediately upon unsubscription
  • Cookie Data: Session cookies are deleted when the browser is closed; others last between 30 days and 2 years

Once the legal retention period has passed, 1xpet will securely delete your data or anonymise it in a way that makes identification permanently impossible.

6

Your Rights Over Your Data

1xpet respects your right to privacy. You have the following rights:

Right to Access
You can request to know what personal information we hold about you.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Erasure
You can request deletion of your data where no legal obligation requires us to retain it.
Restrict Processing
You can request a temporary pause on the processing of your data under certain circumstances.
Data Portability
You can export your data in a portable format.
Right to Object
You can object to the use of your data for marketing or profiling purposes.
7

Children's Privacy

1xpet is strictly for users aged 18 and above. We never knowingly collect personal information from anyone under 18.

If a minor has accidentally created an account and this comes to our attention — whether reported or discovered — the account will be closed immediately and all associated data will be deleted.

If a parent or guardian believes their child has created an account on 1xpet, please contact us at support@1xpet.ws. We will take action within 24 hours.

8

Technical Security Measures

1xpet uses industry-leading technology to keep your data secure:

  • TLS 1.3 / SSL 256-bit encryption: For all data transfers
  • At-rest Encryption: Data stored on servers is also encrypted
  • Multi-factor Authentication (MFA): An additional layer of security for account access
  • Regular security audits: Penetration testing by external security experts
  • Real-time Fraud Detection: Unusual transactions are detected and blocked instantly
  • Data backup: Regular encrypted backups stored at separate locations

That said, no system is completely impenetrable. You should also take personal responsibility by using a strong password and keeping two-factor authentication enabled.

9

Privacy policy updates

1xpet may update this Privacy Policy when necessary. For significant changes, we will:

  • Display a clear notice on the app or website
  • Send a notification of the changes to your registered email address
  • We will provide at least 7 days' notice before any changes take effect

Continued use of the platform after any changes have taken effect will be considered your acceptance of the updated policy.

10

Contact Us

For any privacy-related questions, requests, or complaints, please reach out to our dedicated Privacy Team:

  • Email: privacy@1xpet.ws
  • General Support: support@1xpet.ws
  • Live Chat: Chat icon at the bottom-right of the app or website

Privacy requests are typically handled within 30 calendar days. Complex cases may take a little longer, but we will keep you informed.

Have More Questions?

Betting & Account FAQs

Betting on cricket at 1xpet is straightforward. Log in to the app or website and head to the Sports section. Select cricket to see a full list of ongoing and upcoming matches. Click on the match you want to bet on — you'll find a range of markets including match winner, toss winner, top scorer, runs per over, wickets, and more. Click your preferred option to open the bet slip, enter your stake, and review your potential winnings. When you're happy, tap Confirm Bet and you're done. For in-play action, switch to the Live tab, where odds update in real time.

Yes — your complete history is available in one place on both the 1xpet app and website. Tap the profile icon in the top-right corner of the app, or go to "My Account". There you'll find two key sections: first, "Betting History" — this lists all your bets, along with each outcome, win/loss result, and amount. You can filter by date, match, or status (open/settled). Second, "Transaction History" or "Wallet Statement" — this shows full details of all deposits, withdrawals, and bonus transactions, including dates and transaction IDs. You can also download a statement whenever you need one.

Play safe, win with confidence

Your data is completely secure at 1xpet. Join today on a platform protected by industry-leading security and become part of Bangladesh's largest betting community.

Data is never sold 256-bit SSL 24/7 support
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