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Responsible Gambling

1xpet Responsible Gaming — The Complete Guide to Safe Betting

Betting should be enjoyable, not a burden. 1xpet believes every member deserves a gaming experience that is safe, within limits, and fully informed. This page brings together all the tools, guidance, and support information you need.

Get Started Safely Set Your Limits
Core Principles of Responsible Gambling
Only Bet What You Can Afford
Set a Time Limit Before You Play
See It as Entertainment, Not Income
Keep your account away from minors
Take a Break or Seek Help When You Need It
18+ Only
Self-Limit Setting
Self-Exclusion
24/7 Support
Minor Protection
Mental Health First

Why Responsible Gaming Matters

Online betting is a source of entertainment for millions of people. However, without awareness, it can be difficult to recognise when that enjoyment starts to become a problem. 1xpet believes that responsible gambling isn't just about following rules — it's about making conscious decisions for yourself and your family.

In Bangladesh, many people first come to online betting drawn by the entertainment factor. It often starts out well, but sometimes the urge to chase losses or the hope of quick earnings can cause a loss of control. This can happen to anyone — there's no shame in it, but getting help at the right time is essential.

1xpet's responsible gambling programme gives you the tools to stay in control. From deposit limits to full self-exclusion — every option is in your hands.

5 minutes
Time to Set Limits
24/7
Support Availability
6 Types
Protective Tools
Instant
Self-Exclusion Activated

Keep in mind: Betting is for entertainment, not as a source of income. Chasing losses by placing more bets only makes things worse, not better.

1xpet Responsible Gambling Tools

Six powerful features to keep you in control

Deposit Limit Setting

Set your own daily, weekly, or monthly deposit limit. Limits take effect immediately once set, but increasing them requires a 72-hour cooling period.

Set a Loss Limit

Set the amount you can lose in a given session before betting is automatically stopped. Once the loss limit is reached, 1xpet will not accept any further bets for that session.

Session Time Limit

Set a cap on how long you play in one sitting. When the time is up, 1xpet automatically logs you out and encourages you to take a short break.

Cooling-Off Period

Temporarily deactivate your account for a few days or weeks. During this period, you will not be able to log in or place bets — your account will reactivate automatically once the period ends.

Self-Exclusion

You can self-exclude from 1xpet for anywhere between 6 months and 5 years, or permanently. Once self-exclusion is active, account access will be blocked by all means.

View Your Betting Statistics

View your total time spent, amounts won and lost, and betting patterns — all in one place. Understanding your own habits means you can spot warning signs before a problem develops.

How to Set Your Limits

Set up your safety settings in just a few simple steps

Reducing a limit takes effect immediately. However, increasing a limit requires a 72-hour waiting period — this is designed to protect you from making impulsive decisions in the heat of the moment.

Many people assume setting limits takes the fun out of gambling. In fact, it's the opposite — staying within your budget lets you play without stress, and losing doesn't hit as hard.

1
Log in to the 1xpet app or website
Click the profile icon at the top right and go to the "My Account" or "Settings" section.
2
Look for the "Responsible Gaming" option
In this section, you'll find all options for deposit limits, loss limits, session limits, and self-exclusion.
3
Choose Your Preferred Limits
Enter an amount or time under the daily, weekly, or monthly category. Take your own financial situation into account.
4
Verify with OTP
A mobile OTP is required to confirm limits for your security. This ensures the decision is yours alone.
5
Limits Take Effect Immediately
Your limit takes effect immediately after confirmation. A confirmation message will be sent via email or SMS.

Self-Exclusion & Break Options

Take a break whenever you need one

24-Hour Break
Step away from betting for a day. It's the simplest way to clear your head.
7 to 30 days
Your account is fully inactive during weekly or monthly breaks.
6 Months to 5 Years
Long-term self-exclusion — your account remains closed until the period ends.
Permanent Exclusion
Permanently close your 1xpet account. This decision cannot be reversed.

If you receive any promotional messages or find that account access is available while your self-exclusion is active, please notify us at support@1xpet.ws. We will take immediate action.

How to Recognise Problem Gambling

It's not always easy to tell when recreational gambling has become a problem. Go through the points below and measure them against your own life — if three or more feel familiar, it may be time to seek help.

1
Are you betting more and more in an attempt to chase your losses?
2
Are you hiding your betting from family or friends?
3
Do you feel restless or irritable when you're not betting?
4
Are you cutting into food, sleep, or family expenses to bet?
5
Have you tried to stop but couldn't?
6
Is betting affecting your work, studies, or relationships?
7
Are you placing far too many bets chasing the dream of a big win?

Healthy Gaming Habits

Responsible gaming doesn't mean less fun; it means keeping the enjoyment going long-term. Build these habits:

✅ Do's

  • Set your budget before you play and treat it as your entertainment spend
  • Play within a set timeframe, then take a break
  • Withdraw your winnings — don't stake it all again
  • Spend time with loved ones and keep hobbies that have nothing to do with betting
  • Review your monthly betting statement regularly

❌ What to Avoid

  • Never bet while under the influence of alcohol or any substance
  • Never Bet with Borrowed or Loaned Money
  • Don't place a "revenge bet" out of anger or frustration after a loss
  • Never share your mobile banking password or account details with anyone
  • Never treat betting as your primary source of income

Our Stance on Minor Protection

1xpet strictly prohibits anyone under the age of 18 from using the platform. Age is verified at registration, and identity documents are checked during KYC to confirm eligibility.

If there are minors in your household, always log out of your account and keep your password private. If you suspect a minor has accessed your account, change your password immediately and contact us.

Minor Protection Measures
Age Verification Required at Registration
Identity Verified via KYC Documentation
Suspicious Accounts Are Investigated
Accounts found to belong to minors will be closed
Payment refunded

Reach Out for Help

Don't Go It Alone — Asking for Help Is a Sign of Strength

Many people in Bangladesh hesitate to talk about mental health or addiction. But problem gambling is a recognised mental health condition with effective treatment and support available.

1xpet encourages you to seek help — whether for yourself or someone in your family. Acknowledging a problem and asking for support is the bravest thing you can do.

You can speak directly with the 1xpet support team — everything you share is kept completely confidential. Our team is trained to listen without judgement.

1xpet Support: support@1xpet.ws | Live chat available 24 hours. In an emergency, please also reach out to your local mental health helpline.

When to Seek Help
When You Feel Like You're Losing Control
Trying to stop but unable to
When Financial Problems Start to Appear
Using Debt or Family Funds to Gamble
When Relationships Are Being Affected
Growing distance from family or friends
When the Stress Feels Unbearable
Anxiety, depression, or insomnia

Frequently Asked Questions

Frequently Asked Questions About Promotions & Accounts

The easiest way to find all 1xpet promotions and offers is through the banner section on the homepage of the app or website. You can also find a full list of current offers under the navigation menu or the "Offers" / "Promotions" section. 1xpet typically adds new offers every week — especially on Fridays or over the weekend. During major sporting seasons (such as the World Cup, IPL, or BPL), special promotions are launched that can run anywhere from a few days to several weeks. If you'd like to receive promotion notifications, make sure push notifications and SMS alerts are enabled in your account settings. Please note that if you are on a self-exclusion or cooling-off period, promotional messages will be automatically disabled.

If you've forgotten your password, there's no need to worry — recovering it is straightforward. On the login page, click the "Forgot Password" link. Then enter your registered mobile number or email address. A one-time password (OTP) or reset link will be sent to you — it usually arrives within 2–3 minutes. Use the OTP to verify your identity and set a new password. Keep your password strong — at least 8 characters, with a mix of uppercase, lowercase, and numbers. If the OTP doesn't arrive, check your spam folder or wait 2–3 minutes and try again. If the issue persists, contact support via live chat — they'll verify your identity and assist you.

Play Safe, Play Happy

Play on 1xpet with peace of mind — set limits, review your stats, and take a break whenever you need one. Responsible gaming means more fun and fewer problems.

Setting Limits Is Free 24/7 Bangla Support 18+ Only
Start Responsibly
Download the App Terms & Conditions

* Betting can be addictive. Please gamble responsibly.

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